Shipping to the EU is temporarily suspended

If you have been trying to order from our website for EU delivery you will notice that your country is not currently available to select. This is due to new GPSR requirements and the risk of having orders stuck at customs.

There are now many requirements for any products being imported into the EU to ensure safety and compliance with EU regulations. We comply will all the important safety and testing requirements but I need to get all the documents in order so I can comply with the most time consuming & expensive requirements:

We are now legally required to have any safety warnings translated into the EU language of the recipient. That's 24 languages that will need to be available to cover all countries within the EU!

All businesses from outside the EU must have an EU representative within the EU who will hold your documents and continue to ensure that you are compliant with any new regulations. Their name, address and e-mail address of this "person" must be listed on all products or in shipments.

I will be enlisting an EU responsible person shortly but I first need to get the translations organised and create formal documents for safety assessments which are thought through for every product we make but not documented in a formal way.

We also need to create Declaration of conformity documents which basically tie all the safety aspects together and declare that we are compliant with all EU regulations for food contact products.

Our products are currently exempt from a lot of this because they were in my warehouse before the December deadline, BUT it's very hard to prove this and customs could still cause problems whist we fight for them to be released. As a 1 woman business, this would be too time consuming to manage and frustrating for customers.

Customs are responsible for carrying out all checks on goods and compliancy so we have opted to suspend ANY shipping to the EU until we get all of this in order so we can safely ship to you.

In the mean time we have the following options for ordering our products:

The Cool Food School in Ireland

Deirdre is based in the Republic of Ireland and has a small stock of our products to select from. Check her out of you're in Ireland.

You can also find our products on other Amazon stores such as Amazon.fr, Amazon.es, Amazon.it and others are appearing in the future.

I hope to have everything resolved by the end of January. 

Thank you for your patience.

Suzanne